Supporting Individuals — Reference Guide

Supporting Individuals

Learn how to assist those in crisis and access professional help.

Using a Mental Health Action Plan

A Mental Health Action Plan provides clear steps to support someone experiencing a mental health crisis or struggling with wellbeing. It ensures safety, empathy, and appropriate escalation.

Key Steps:
  • Assess: Identify signs of distress or crisis.
  • Approach: Speak calmly and privately, showing empathy.
  • Assist: Offer immediate support and listen without judgment.
  • Act: Follow your organization’s mental health policy and escalate if needed.

Activity:

Write down three actions you would take if a colleague shows signs of severe stress or anxiety.

Accessing External Professional Help

Sometimes, professional intervention is necessary. Knowing where to turn ensures timely and effective support.

  • Employee Assistance Programs (EAP): Confidential counseling and advice.
  • GP or Mental Health Services: Encourage seeking medical advice for ongoing issues.
  • Helplines: Share numbers for organizations like Samaritans or Mind.

Tip:

Always respect confidentiality and encourage professional help without forcing decisions.

Quick Quiz: Supporting Individuals

Q1: What is the first step in a Mental Health Action Plan?

A) Act immediately without assessing
B) Assess signs of distress
C) Contact HR first

Q2: Which of these is an external resource for mental health support?

A) Employee Assistance Program
B) Social media groups
C) Ignoring the issue

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