Cancellation, Payment and Refund Policy
- Policies and Procedures /
- Cancellation, Payment and Refund Policy
Unless agreed otherwise and confirmed in writing (email included) the following applies to all products and services.
General Payment Terms
Full payment (and cleared funds) is required before we will release any certificates for training courses.
N.B. There is no need to notify us about a change of person who is attending as we will amend our records from the sign in course register. We do need to be notified of any changes to the number of people attending, see below for terms and conditions.
To cancel or move a booking/course we require notification in writing/email from either the person who booked the course or someone who can be easily identified as being from the same organisation and having authority to make the decision. The time frame required for refunds is detailed in the Refund Terms below.
Percentage refunds are based on the total course fee and not the amount paid at the time of cancellation. Time periods are calculated from the start time and date of a training course, not the end date of the course.
100%* with 4 weeks/28 days notice or more from the course start date. This includes the 28th day up to 1pm.
50%* with 2 weeks/14 days notice or more from the course start date. This includes the 14th day up to 1pm.
Less than 2 weeks/14 days notice from the course start date there is no refund.
* we reserve the right to deduct any unrecoverable payment processing costs.
Funds are usually returned within a few hours of us making a refund. In some situations funds may take 7 days to appear back in an account.
If a course or booking is cancelled by us: we will return 100% of the money received for the cancelled booking.
Moving from course to course
This is not possible with less than 2 weeks notice from the course start date, in which case the normal cancellation policy applies.
With more than 2 weeks notice from the course start date we will do our best to move a candidate to another course running within 8 weeks of the original course with no additional payment required. If this is not possible the normal cancellation policy applies.
With more than 4 weeks notice from the course start date we will move a candidate to another course with no additional payment required.
Moving a private course: for private courses booked with us we reserve the right to charge additional travel expenses for courses that are moved from one venue to another. We also reserve the right to cancel the course and retain payment as specified in the Refund Terms if the venue is moved more than 25 miles or moved from a week day to a weekend, evening, national/bank holiday, or visa versa.
For all other products and services a refund will only be offered in the event the product or service is deemed by a Director of First Aid For All Ltd. to be faulty or has not been conducted to the correct standard, products such as first aid kits must be unused and unopened. The time frame for returning a product or applying for a refund is 14 days from receiving the product or service (unless covered by specific procedures e.g. appeals for FAIB approved training courses.
Training Courses: the time, date, and location or a training course will be agreed at the time of booking. In some cases the specific venue for a training course will not be available at the time of booking but the town or suburb area it will be held in will be known and given to the candidate so they can make the decision to book. If First Aid For All Ltd. need to move a training course from a venue venue that has been specifically identified, or move a venue outside the town or suburb area previously mentioned to them, each candidate will be given the opportunity to cancel for a full refund.
Products: e.g. certificates, first aid kits, etc.: these general terms apply for delivery times and costs of physical products unless specified differently at the time of purchase. Delivery will be by Royal Mail standard 2nd class delivery. Postal insurance is not included as standard. Products that are in stock will be dispatched within 48 hours. Products that are out of stock will be dispatched within 48 hours of arriving in stock. Full refunds will be offered for physical products (i.e. first aid kits and supplies), that cannot be dispatched within 4 weeks of ordering.
We reserve the right to cancel courses and bookings.
Disruptive or abusive learners will be asked to leave a course.
Private course training venues must be suitable for the delivery of the required training course. If in any doubt, please contact us before booking a course at your venue.
"The course with Emma was great! She is very knowledgeable and made the course interesting and engaging. Would recommend..."
Miss S Kennedy 18/Dec/2017
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